Cookie Policy - Dresantiago

Introduction

This Privacy Policy describes how we collect, use, and manage your personal data to support your relationship with our platform.

We will process any personal information you provide to us or that we collect in accordance with this Privacy Policy. Information may be shared via our website ("the Platform"), by phone, or through other channels.

By accepting this Privacy Policy, you agree and confirm that you understand and accept the use of your personal data as described. If you do not agree, please do not use the Platform or provide us with your data.

Who We Are

References to "we", "our", or "us" in this document pertain to our operating entity responsible for providing our services. We are the data controller responsible for collecting and using your personal data under applicable laws.

Governing Law

This Privacy Policy is governed by the laws of Ontario and applicable Canadian federal legislation, including FIPPA and PIPEDA. We provide our services under the regulations set by the Alcohol and Gaming Commission of Ontario and iGaming Ontario.

Pari-Mutuel Wagering

If you engage in pari-mutuel betting on horse racing, your data may be processed as required by the Canadian Pari-Mutuel Agency (CPMA).

Personal Data We Collect

We collect personal data to provide you with our services, including:

Name
Phone number
IP address
Address
Verification information
Security responses
Betting and gaming activity
Source of funds
Self-exclusion data
Marketing preferences
Email address
Title, occupation
Date of birth
Account details
Transaction and activity logs
Responsible gambling compliance
Payment methods

We may also gather data from your interactions with the Platform, communications with us, surveys, and public sources when appropriate.

We use verification software from third-party providers and may share your personal data with them for service provision.

Call Recording

Calls with our customer service may be recorded for quality and security purposes and to resolve any queries.

Social Features

If you use any social features (e.g., chat rooms), we may collect and process your activity data.

Why We Process Your Data

If you do not provide your data, we may not be able to meet legal requirements or deliver services.

International Transfers

Your data may be transferred outside Ontario only if:

You have consented
It's necessary for a contract
Required by law
The receiving country provides adequate protection
Safeguards are in place (e.g., standard clauses)

We may be legally obliged to disclose your data and may not control how it is protected thereafter.

Data Protection Measures

We use strong security measures, including pseudonymization, to ensure your data is processed lawfully. We only use your data when:

Required by contract
Required by law
You have consented
It is in our or your legitimate interest
It serves the public or vital interest

Best Practices for Your Security

To help protect your data, we advise:

Using strong passwords
Installing antivirus software
Securing your internet connection
Avoiding shared account access
Encrypting sensitive files

Data Accuracy

We take steps to ensure your data is accurate and up to date. You may request corrections or updates. If needed, we inform third parties of any corrections.

Your Rights

You may exercise your rights, including:

Accessing your data
Ensuring your data is accurate and complete
Requesting corrections or deletions
Withdrawing consent (subject to legal limits)

Contacting Us

If you have questions or want to exercise your rights, contact our Data Protection Officer at privacy@dresantiago.com.

Incident Management

In the event of a data breach, we will investigate and notify the relevant individuals and authorities as required by law.

Changes to This Policy

We may revise this Privacy Policy from time to time. Any updates will be communicated via email, our website, or other agreed methods, giving you time to review and accept changes.